Merchant Education Center

Know Your Rates.
Know Your Rights.

Free guides, articles, and resources to help you understand credit card processing, evaluate your costs, and ask the right questions.

Articles & Guides

Plain-English explanations of the fees, pricing models, and tactics that affect your bottom line.

Education

Understanding Interchange Fees: What You're Actually Paying

Every time a customer swipes a card, a fee flows from your bank to the cardholder's bank. That fee is called interchange — and most merchants have no idea how it works.

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Pricing

Tiered vs. Interchange-Plus Pricing: Which Is Better for Your Business?

Your pricing model determines how much you actually pay to accept credit cards. Most merchants are on the wrong one — and their processor is counting on them not to notice.

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Programs

Cash Discount vs. Surcharge: Understanding Your Options

Cash discount, dual-pricing, and surcharge programs are not interchangeable. They have different structures, different legal requirements, and different card-network rules. Here is what each one means.

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Guides

How to Read Your Merchant Statement

Merchant statements can be difficult to read. Here is a plain-English guide to every section and fee line — and the warning signs worth reviewing.

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Guides

How to Switch Credit Card Processors Without Disrupting Your Business

Switching processors sounds complicated, but it doesn't have to be. Here's a step-by-step guide to moving to a better processor — without downtime, lost sales, or headaches.

High Risk

High-Risk Merchant Accounts: What They Are and How to Get One

If your business has been labeled "high risk," you're not out of options. Here's what high-risk means, why it happens, and how to get competitive processing rates.

Chargebacks

Chargeback Prevention: How to Protect Your Business from Costly Disputes

Chargebacks cost merchants the transaction amount, a $15–$100 fee, and potentially their merchant account. Here's how to prevent them before they happen.

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Fees

5 Hidden Fees on Your Processing Statement

These five fees appear on most merchant statements — and most business owners have no idea they're paying them. Together, they can add up to hundreds or thousands of dollars per year.

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Guides

How to Calculate Your Effective Processing Rate

Your effective rate is the one number that tells you what you are actually paying to accept credit cards — not what your processor advertises, but your true cost after every fee is included.

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Equipment

POS System Buying Guide: What to Know Before You Choose

Your POS system choice affects your processing costs, your reporting capabilities, and your ability to switch processors. Here is what to look for before you commit.

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Frequently Asked Questions

Answers to the most common questions from merchants.

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